Return & Refund

At VAASTAVI, we want you to shop with confidence. If your purchase isn't quite right, we're happy to help with eligible returns or size exchanges. Our policy is designed to be fair to both our customers and our business.

Returns

We offer a 3-day return window from the date of delivery.

Eligible Returns

To be eligible for a return:

  • The request must be raised within 3 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, accessories, and invoices must be included.
  • The product must pass our quality inspection once received.

Refund Method

  • We do not offer refunds to the original payment method.
  • All approved returns are issued only as VAASTAVI Store Credit.
  • Store Credit is issued for the full product value paid (subject to applicable deductions mentioned below).
  • Store Credit is valid for 1 year from the date of issue.
  • Expired Store Credit cannot be extended, renewed, or reinstated.

NOTE: LEHENGAS ARE NOT ACCEPTED RETURN 

Size Exchange

If you need a different size, we're happy to help (subject to availability).

Size Exchange Conditions

  • Size exchange requests must be made within  3 days of delivery.
  • The product must be unused, unworn, and in its original condition with all tags attached.
  • Exchange is subject to stock availability.
  • If the requested size is unavailable, eligible customers will receive VAASTAVI Store Credit instead.
  • Customers are responsible for shipping the product back to our warehouse.

Return Shipping

Orders within India

  • Customers are responsible for shipping the product back to our warehouse.
  • We recommend using a reliable courier service with tracking.

International Orders

  • Customers are responsible for shipping the product back to our warehouse in India.
  • Any customs duties, taxes, or shipping charges incurred while returning the product are the customer's responsibility.

Store Credit

Approved returns are processed as VAASTAVI Store Credit only.

Please note:

  • Store Credit is valid for 12 months from the date of issue.
  • Store Credit cannot be exchanged for cash or transferred to a bank account.
  • Once expired, Store Credit cannot be renewed or reissued.

Payment Processing Charges (International Orders)

For international returns, the refund issued as Store Credit will be calculated after deducting applicable payment processing charges.

  • Payment processing fee: 7% of the order value
  • Return Shipping charges are non-refundable.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

  • Products showing signs of use, damage, washing, alteration, or missing tags.
  • Products not returned in their original condition or packaging.
  • Customized or made-to-order products:
  • Lehengas are not accpeted in return
  • 100% Pure Silk Sarees
  • Jewellery
  • Orders purchased using Store Credit (either fully or partially)

Orders Placed Using Store Credit

Please note:

  • Orders paid using Store Credit (fully or partially) are not eligible for return or exchange.
  • Such orders are also not eligible for promotional discounts or offers, unless specifically stated.

Cancellations & Order Modifications

As we begin processing orders shortly after they are placed, we are unable to guarantee cancellations or modifications.

  • Orders cannot be cancelled or modified once placed.
  • If you require urgent assistance, please contact us at support@vaastavi.com .While we cannot promise changes, our team will do its best to assist wherever possible.

Product Availability

In rare cases, an item may become unavailable due to quality checks or inventory discrepancies.

If this happens:

  • We will contact you promptly via Email or WhatsApp.
  • You may choose between:
    • An alternative product (if available), or
    • VAASTAVI Store Credit for the unavailable item.

Need Assistance?

For any questions regarding returns, exchanges, or your order, please contact us at:

📧 support@vaastavi.com

We're always happy to assist and will do our best to make your shopping experience with VAASTAVI as smooth as possible.